The messy middle of taking notes
Dedicated to the inconsistent note-takers.
Operations
The work behind the work. Operations is where we spill the tea on how things actually run from tools and methodologies to rituals and chaos management. It’s the unsung art of making sure strategy doesn’t die in a doc. Gritty, unglamorous, and weirdly addictive.
Ask Mark
A case for scrappy, human-first AI tools in small teams
Building an evergreen knowledge base
You don’t need a company-wide project to fix knowledge gaps. You need a working system people actually use.
Roadmap resilience: running operations under uncertainty
On working with hypotheses, confidence levels, and timeframes that make sense.